TERMS AND CONDITIONS of NECY s.r.o.

1. Introductory Provisions

1.1. These Terms and Conditions of NECY s.r.o., with its registered office at Pivovarská 573, Uherské Hradiště-Jarošov, 686 01, Company ID No.: 28285425, registered in the Commercial Register kept by the Regional Court in Brno, Section C, Insert 58632 (the “Seller”), govern the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase agreement (the “Purchase Agreement”) concluded between the Seller and the buyer (the “Buyer”) through the Seller’s online store.

A Consumer is a natural person who, when concluding and performing a contract, does not act in the course of their trade or business or in the independent exercise of their profession (the “Consumer”).

1.2. The online store is operated by the Seller on the website at www.glamot.com (the “Online Store”). The Seller’s telephone contact is +44 330 808 5640. The Seller may also be contacted electronically at  info@glamot.com .

1.3. These Terms and Conditions apply to the extent and in the manner that does not exclude the mandatory provisions of applicable law, in particular Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), and Act No. 634/1992 Coll., the Consumer Protection Act, as amended.

2. User Account

2.1. Upon registration on the Online Store’s website, the Buyer may access their user interface and place orders for goods. The Buyer may also place orders without registration directly through the Online Store’s web interface.

2.2. When registering on the website and when placing orders for goods, the Buyer is required to provide all information correctly and truthfully. The Buyer is required to update the information held in their user account whenever any change occurs.

2.3. Access to the user account is secured by a username and password. The Buyer is required to maintain confidentiality of the information necessary to access their user account and must not disclose it to third parties.

3. Conclusion of the Purchase Agreement

3.1. The offer of goods displayed in the Online Store does not constitute a proposal to conclude a Purchase Agreement within the meaning of Section 1732(2) of the Civil Code. Prior to submitting an order, the Buyer is required to review and confirm the order summary, which sets out the type and quantity of goods, the total price inclusive of VAT and delivery costs, and the selected payment and delivery method.

3.2. An order is completed by clicking the button "Order with obligation to pay." By clicking this button, the Buyer confirms that they have reviewed the contents of the order and acknowledges that they are obligated to pay the stated price. The Seller shall promptly confirm receipt of the order to the Buyer by electronic mail to the address provided in the order. This confirmation does not constitute acceptance of the offer to conclude a Purchase Agreement. The Purchase Agreement is concluded at the moment the Seller dispatches the goods to the Buyer or explicitly confirms acceptance of the order by e-mail or telephone.

3.3. As part of the e-mail confirmation of an order, the Seller shall provide the Buyer-Consumer with these Terms and Conditions. A model withdrawal form (Annex 1) shall also be enclosed with or form part of the confirmation.

3.4. The Seller may accept an offer to conclude a Purchase Agreement only in part, unless the Buyer explicitly states in the order or otherwise that they do not agree to partial fulfillment.

3.5. The Buyer may cancel or modify an order prior to its dispatch by contacting the Seller by e-mail or telephone. This is without prejudice to the statutory right of the Consumer to withdraw from a concluded Purchase Agreement pursuant to Article 6 of these Terms and Conditions.

3.6. The Buyer may not cancel or modify an order for goods that were manufactured or customized according to their specifications or for their person (bespoke goods).

3.7. The Buyer agrees to the use of distance communication means in connection with the conclusion of the Purchase Agreement. Costs incurred by the Buyer in connection with the use of distance communication means for the purpose of concluding a Purchase Agreement (internet connection costs, telephone call costs) shall be borne by the Buyer.

3.8. The Buyer acknowledges that the product images displayed in the Online Store may differ from the actual product received. This may occur if the manufacturer changes the product packaging or labeling. If the Buyer requires a specific product image, they may verify this with the Seller prior to dispatch.

4. Price, Payment, and Discounts

4.1. The purchase price and any costs associated with delivery of the goods under the Purchase Agreement may be paid by the Buyer to the Seller in the following ways:

• a) by bank transfer to the Seller’s account, which the Seller shall communicate to the Buyer upon receipt of the order together with the variable symbol and total purchase price. The Buyer shall pay into the Seller’s bank account prior to dispatch or collection of the goods; otherwise the goods will not be dispatched or released; or
• b) by credit or debit card; after submitting the order, the Buyer will be redirected to the bank’s payment gateway to enter payment details. If the transaction is authorized, payment will be processed at the commencement of the dispatch process, no later than seven days after authorization; if the transaction is not authorized, the Seller will invite the Buyer to attempt card payment again or to choose another payment method; or
• c) in cash upon personal collection of the goods at the Seller’s premises; or
• d) in cash on delivery, where the Buyer pays the purchase price to the postal carrier, courier, or at the post office upon receipt of the goods at the location specified by the Buyer in the order.

4.2. In addition to the purchase price, the Buyer is required to pay the Seller the costs of packaging, delivery, and any applicable payment processing fees in the agreed amount, unless otherwise agreed.

4.3. All prices are valid until further notice or until the Seller’s stock is exhausted. Prices are quoted inclusive of the applicable rate of VAT.

4.4. The Seller offers various types of discounts (discount codes, loyalty discounts, promotional prices, etc.). The rules and conditions for applying a specific discount are attached directly to the discount or on the linked page. Individual types of discounts cannot be combined, unless expressly stated otherwise. In the event of any ambiguity in the interpretation of the conditions of a specific discount, the Seller’s interpretation shall prevail.

The Seller is entitled to refuse to apply a discount or discount code to a Buyer who is not a Consumer, with the exception of purchased gift vouchers.

4.5. When announcing a discount or price reduction, the Seller shall display, for the relevant goods, the lowest price at which the goods were offered during the 30 days preceding the commencement of the discount promotion, in accordance with Section 12a of Act No. 634/1992 Coll., the Consumer Protection Act. If the goods have been offered for less than 30 days, the reference price shall be the lowest price for the entire duration of the offering.

4.6. The Buyer may purchase gift vouchers from the Seller in denominations set by the Seller. Each voucher has a pre-determined validity period. Any unused balance on a voucher is not transferable to a new voucher and is not refunded in cash.

4.7. The Seller displays the cost of shipping to the Buyer in the “Cart” section before the order is submitted. For certain products, the shipping cost depends on the destination and the volumetric weight of the product. The Buyer is informed of this for each such product.

4.8. Goods for which a deposit is required carry this information in the product description.

5. Pre-Contractual Information for Distance Contracts

5.1. Prior to the conclusion of a Purchase Agreement, the Seller provides the Buyer-Consumer, in accordance with Section 1820 of the Civil Code, with the following information in particular:

• (a) the main characteristics of the goods are described on the relevant product page of the Online Store;
• (b) the Seller’s identity, registered office, Company ID No., and contact details are set out in Articles 1.1 and 10.4 of these Terms and Conditions;
• (c) the price of the goods inclusive of VAT and any other charges, as well as delivery costs, are displayed in the cart prior to submission of the order;
• (d) payment and delivery methods are described in Articles 4.1 and 7 of these Terms and Conditions;
• (e) the conditions, time limit, and procedure for withdrawal from the agreement are described in Article 6; the model withdrawal form constitutes Annex 1 to these Terms and Conditions;
• (f) the statutory liability for defects and the warranty claims procedure are described in Article 8 of these Terms and Conditions;
• (g) out-of-court dispute resolution is described in Article 10.6 of these Terms and Conditions.

5.2. The Buyer-Consumer acknowledges that these Terms and Conditions are provided on a durable medium together with the confirmation of the conclusion of the Purchase Agreement pursuant to Article 3.3. The Consumer is entitled to save and repeatedly display the Terms and Conditions.

6. Withdrawal from the Purchase Agreement

6.1. Unless an exception listed in Article 6.5 applies, the Consumer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the Purchase Agreement without giving any reason within fourteen (14) days of taking delivery of the goods. If the subject-matter of the agreement consists of multiple types of goods or delivery in several installments, this period runs from the date of receipt of the last delivery of goods. Notice of withdrawal from the Purchase Agreement must be sent to the Seller within the period referred to in the preceding sentence. The Consumer may use the model withdrawal form (Annex 1) and send it to: Company name: NECY hala Glamot
Street: Pivovarska 573
Postcode: 686 01
City: Uherske Hradiste
Country: Czech Republic, or by e-mail to  info@glamot.com .

6.2. If the Seller has not provided the Consumer with the information required under Section 1820 of the Civil Code, the withdrawal period is extended by twelve (12) months from the expiry of the original period. The Seller fulfills this information obligation by delivering the confirmation pursuant to Article 3.3 of these Terms and Conditions.

6.3. If the Consumer withdraws from the Purchase Agreement, all payments received from the Consumer, including delivery costs (except for any additional costs incurred as a result of the Consumer choosing a delivery method other than the least expensive standard delivery method offered by the Seller), shall be refunded to them without undue delay and in any event no later than 14 days from the date on which the Seller receives notice of the Consumer’s withdrawal. Refunds shall be made using the same payment method that the Consumer used for the initial transaction, unless the Consumer and the Seller agree otherwise. The Seller may withhold the refund until the returned goods have been received or until the Consumer has provided proof of dispatch, whichever is earlier (Section 1832(3) of the Civil Code).

The Consumer must return the goods or hand them over to: Company name: NECY hala Glamot
Street: Pivovarska 573
Postcode: 686 01
City: Uherske Hradiste
Country: Czech Republic, without undue delay following withdrawal from the agreement; the Consumer shall bear the direct costs of returning the goods. The deadline is met if the Consumer dispatches the goods before the expiry of 14 days from the date on which they notified the Seller of their withdrawal from the agreement.

6.4. The Consumer is liable for any diminution in the value of the goods resulting from handling the goods other than as necessary to establish the nature, characteristics, and functioning of the goods (Section 1833 of the Civil Code). If the returned goods are damaged or worn beyond this extent, the Seller is entitled to claim compensation corresponding to the demonstrable reduction in the value of the goods. This does not affect the Consumer’s right to withdraw from the agreement. The Seller recommends returning goods in their original packaging to avoid damage in transit; if the absence of the original packaging demonstrably results in a reduction in value, the Seller may take this into account.

6.5. In accordance with Section 1837 of the Civil Code, the Consumer may not withdraw from the Purchase Agreement in the following cases:

• (a) bespoke goods — delivery of goods manufactured or customized according to the Consumer’s specifications or for their person (Section 1837(b) of the Civil Code);
• (b) hygiene goods after opening — delivery of goods in sealed packaging which the Consumer has removed from the packaging and which cannot be returned for hygiene reasons (Section 1837(g) of the Civil Code); this exclusion applies in particular to preparations intended to be applied to the skin, hair, nails, or mucous membranes that have been opened and have come into contact with the body; merely opening the packaging does not trigger the exclusion if the nature of the product does not require it;
• (c) digital content supplied with the Consumer’s prior explicit consent before the expiry of the withdrawal period, where the Consumer was informed of the loss of the right to withdraw (Section 1837(l) of the Civil Code).

The right of withdrawal does not arise if the returned goods have been partly consumed; in such a case, the Consumer is fully liable to the Seller for the diminution in value of the goods.

6.6. A Buyer who is not a Consumer may not withdraw from the Purchase Agreement under this article.

6.7. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is concluded subject to a resolutive condition: if the Buyer withdraws from the Purchase Agreement, the gift agreement in respect of such gift ceases to have effect and the Buyer is required to return the gift to the Seller together with the goods.

6.8. If the Buyer withdraws from the Purchase Agreement and customs clearance back into the Czech Republic is required for the return of the goods, the Buyer shall bear all customs clearance costs.

7. Shipping and Delivery

7.1. If the Seller is required under the Purchase Agreement to deliver the goods to a location designated by the Buyer in the order, the Buyer is required to accept the goods upon delivery.

7.2. If repeated delivery or delivery by a method other than that specified in the order is required due to reasons attributable to the Buyer, the Buyer is required to pay the costs associated with repeated delivery or the alternative delivery method.

7.3. If delivery to the Buyer fails due to reasons attributable to the Buyer, the Buyer is required to compensate the Seller for the costs thereby incurred.

7.4. Upon receipt of the goods from the carrier, the Buyer is required to check the integrity of the packaging and immediately notify the carrier of any defects. If the packaging appears to have been tampered with, the Buyer is not required to accept the shipment from the carrier.

7.5. Indicative delivery times, unless stated otherwise for a specific product: within the Czech Republic — up to 14 business days; within EU countries — up to 30 business days; outside the EU — up to 60 business days. These times may be affected by circumstances on the part of the carrier or customs authorities.

8. Rights Arising from Defective Performance and Warranty Claims

8.1. The Seller warrants to the Buyer that the goods are free from defects upon delivery. In particular, the Seller warrants to the Buyer that at the time of delivery:

• a) the goods have the characteristics agreed by the parties, and in the absence of agreement, the characteristics described by the Seller or the manufacturer, or that the Buyer expected having regard to the nature of the goods and based on advertising carried out by them;
• b) the goods are fit for the purpose stated by the Seller for their use, or for the purpose for which goods of that type are ordinarily used;
• c) the goods conform in quality or appearance to the agreed sample or model, where quality or appearance was determined by reference to an agreed sample or model;
• d) the goods are in the correct quantity, measure, or weight; and
• e) the goods comply with the requirements of applicable law.

8.2. The provisions of Article 8.1 of these Terms and Conditions shall not apply to goods sold at a reduced price on account of a defect for which the reduced price was agreed, to wear and tear of goods caused by ordinary use, to used goods for a defect corresponding to the degree of use or wear at the time of the Buyer’s takeover, or where this follows from the nature of the goods.

8.3. The Consumer is entitled to assert rights arising from a defect that appears in the goods within twenty-four (24) months of delivery. If a defect manifests within the first twelve (12) months of delivery, it is presumed that the goods were defective at the time of delivery (Section 2161(2) of the Civil Code as amended by Act No. 374/2022 Coll.).

8.4. The Buyer asserts rights arising from defective performance with the Seller at the Seller’s premises: Company name: NECY hala Glamot
Street: Pivovarska 573
Postcode: 686 01
City: Uherske Hradiste
Country: Czech Republic. The moment of asserting a warranty claim is the moment at which the expression of intent to assert rights arising from defective performance is delivered to the Seller. The Seller may, upon assertion of a warranty claim, request that the Consumer deliver the defective item. If the warranty claim is found to be justified, the Seller shall cover the costs of shipping the defective goods to the Seller and back to the Consumer, up to the amount corresponding to the least expensive suitable standard delivery method offered by the Seller. If the Consumer chooses a more expensive delivery method, they shall bear the difference in cost.

8.5. If the Buyer asserts a right arising from defective performance, the Seller shall confirm to them in writing the date on which the right was asserted, as well as the completion of any repair and its duration.

8.6. If the goods are defective, the Consumer may, at their choice, request:

• (a) repair of the goods — the Seller shall remedy the defect within a reasonable time, no later than 30 days from notification, unless otherwise agreed by the parties; or
• (b) replacement of the goods with defect-free goods — subject to the conditions of Section 2169 of the Civil Code.

The Seller may refuse the Consumer’s chosen remedy only if it is impossible or would be disproportionately costly compared to the alternative remedy. The Consumer may request a reasonable price reduction or withdraw from the agreement if any of the following circumstances arise: the Seller refused to remedy the defect or failed to remedy it within 30 days; the defect recurs; the defect constitutes a material breach of the agreement; or it is evident from the circumstances that the defect will not be remedied within a reasonable time. The Consumer may not withdraw from the agreement if the defect is minor.

8.7. The Seller shall decide on a warranty claim as soon as possible, and the warranty claim including rectification of the defect must be settled no later than thirty (30) days from the date on which it was asserted. The expiry of this period without action constitutes a material breach of the agreement and the Consumer may request replacement of the goods or withdraw from the agreement.

8.8. The Seller does not provide any quality guarantee to a Buyer who is not a Consumer, unless expressly agreed between the parties. The Seller’s liability for defects in such cases is governed by the Civil Code.

8.9. Mechanical damage caused by inappropriate handling by the Buyer after delivery does not give rise to the Seller’s statutory liability for defects. Damage sustained in transit that is apparent upon receipt must be reported by the Buyer to the carrier and to the Seller without delay. The Seller recommends inspecting the shipment in the presence of the carrier and documenting any damage.

9. Personal Data Protection and Commercial Communications

9.1. The conditions for personal data protection are set out under the link Privacy Policy.

9.2. The Buyer may choose whether they wish to receive information and commercial communications relating to the Seller’s goods, services, or business to their e-mail address. Further information on commercial communications is available under the link Privacy Policy.

10. Final Provisions

10.1. These Terms and Conditions and any Purchase Agreement concluded hereunder are governed by the laws of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

If you are a Consumer resident outside the Czech Republic, this choice of law does not affect any mandatory consumer protection rights you are entitled to under the law of your country of residence. Where such mandatory provisions afford the Consumer greater protection than Czech law, those provisions shall apply to the extent of that greater protection. This applies in particular, but not exclusively, to Consumers habitually resident in EU Member States, the United Kingdom, and other jurisdictions with mandatory consumer protection regimes.

10.2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, a provision whose meaning most closely approximates the invalid provision shall take its place. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

10.3. The Purchase Agreement, including these Terms and Conditions, is archived by the Seller in printed or electronic form.

10.4. Seller’s contact details: NECY s.r.o., registered office: Pivovarská 573, 686 01 Uherské Hradiště-Jarošov; premises and correspondence address: Company name: NECY hala Glamot
Street: Pivovarska 573
Postcode: 686 01
City: Uherske Hradiste
Country: Czech Republic; e-mail: info@glamot.com .

10.5. These Terms and Conditions are issued in four language versions — Czech, Slovak, English, and German. In the event of any interpretive discrepancies or ambiguities, the Czech version shall be authoritative.

10.6. Out-of-court resolution of consumer disputes arising from the Purchase Agreement falls within the jurisdiction of the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: www.coi.cz. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

Consumers in other EU Member States may contact the European Consumer Centre in their country of residence. For Consumers habitually resident in the United Kingdom who are unable to resolve a dispute with the Seller directly, out-of-court dispute resolution is available through the Cosmetic Redress Scheme, website: www.cosmeticredress.co.uk.

10.7. The Seller is entitled to amend these Terms and Conditions. Any amendment to the Terms and Conditions will be communicated to Buyers on the Online Store website or by e-mail. An amendment to the Terms and Conditions shall not affect rights and obligations that arose under the previous version.

11. Taxes and VAT

Information on taxes and VAT is provided on a dedicated page: Taxes and Invoicing.

12. Delivery of Shipments Outside the EU

A Buyer who is not a Consumer agrees to the delivery term Incoterms — CIP (Carriage and Insurance Paid to the named place of destination).

The purchase price does not include any import duties, customs fees, or local taxes levied by the authorities of the country of delivery. All such charges are the sole responsibility of the Buyer and shall be borne by the Buyer. The Seller has no obligation to advise the Buyer on the specific duties or taxes applicable in any given country; the Buyer is responsible for obtaining this information prior to placing an order.

Annex 1 — Model Withdrawal Form

NOTICE: Complete and return this form only if you wish to withdraw from the Purchase Agreement. The withdrawal period is 14 days from the date of receipt of the goods.

• To (Seller): NECY s.r.o., Company name: NECY hala Glamot
  Street: Pivovarska 573
  Postcode: 686 01
  City: Uherske Hradiste
  Country: Czech Republic, e-mail: info@glamot.com
• I hereby give notice that I withdraw from the Purchase Agreement for the following goods: _______________
• Order number: _______________
• Date of order: _______________
• Name and surname of Consumer: _______________
• Address of Consumer: _______________
• Bank account number for refund: _______________
• Date: _______________
• Signature (only if this form is submitted in paper form): _______________